The Game Changers – Terms of Service

Thank you so much for deciding to join The Game Changer because you are about to change your life radically, and I am so proud of you for taking this step!

To bring our “best selves” to this programme, it is important that we share the same understanding about how we will work together and how we match our expectations (this is at the core of our agreement and at the heart of our journey together).

Please read the terms and conditions below carefully and get in touch with any questions you have.  By joining this programme and making payment, you are agreeing to the terms below.

1. SESSIONS

 

  • We will be working together for 90days on the live programme with access to an extra month Facebook group support. 
  • You will have 9 LIVE group calls over this time and each session is a minimum of 60 minutes in length and takes place via Zoom (teleconference). The times will be laid out in the member area and subject to change.
  • I will bring myself to the coaching sessions free from distractions and respectfully request that you do the same.

 

2. PAYMENT PROCEDURE

 

  • The total investment for your coaching programme is ………£1500 (+ VAT if UK based) or If paying in instalments this incurs a 10% administration fee and each instalment is……£275 (+ VAT if UK based) If you have purchased a package and find yourself within 30 days of the programme starting  that this is not the right fit and you can show proof that you have taken steps to implementing, then I will offer you a full refund.
  • Should you decide to “quit” the process without completing your 90 days you will not be entitled to a refund. However, in exceptional circumstances, and wholly at my discretion, I will apply the refund policy set out below.
  • If payment is delayed by more than 3 days, you will lose access to the members area and Facebook group till payment is made.

 

3. COMMUNICATION

  • You will have access tome our live group coaching calls which will happen weekly and 1hour office hours in the Facebook group each week.
  • You will have access to one hour office hours with my Tech team for additional support.
  • I welcome your input and questions along the way. Our relationship is a collaborative one, and the more you put into it, the more you will get out of it! Ask me questions, challenge my point of view, bring resources to the table that you have found, tell me where I am wrong, and share with me your insights along the way. 
  • All calls will be recorded. By entering into this agreement, you expressly consent to the recording of our conversations.

any such code, password or feature at any time.

 

 

You must comply with the provisions of our Acceptable Use Policy when using our site.

 

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

 

  • You will have access tome our live group coaching calls which will happen weekly and 1hour office hours in the Facebook group each week.
  • You will have access to one hour office hours with my Tech team for additional support.
  • I welcome your input and questions along the way. Our relationship is a collaborative one, and the more you put into it, the more you will get out of it! Ask me questions, challenge my point of view, bring resources to the table that you have found, tell me where I am wrong, and share with me your insights along the way. 
  • All calls will be recorded. By entering into this agreement, you expressly consent to the recording of our conversations. 

 

 

4. RELATIONSHIP

 

  • We are entering into a professional coaching relationship, and there is not, nor will there be, any type of therapy or psychological counselling.  If these are needed or the need for them is identified at any stage in our relationship, it is your responsibility to seek these services from a licensed professional.
  • You can expect that as your coach I will be honest and direct, asking straightforward questions and using challenging techniques to help you move forward.  You are expected to evaluate your own progress; and, if the coaching is not working as you wish, you should immediately inform me, your Coach, so that we can both take steps to correct the problem.  As with any human endeavour, coaching can involve feelings of discomfort and frustration which may accompany the process of change. Coaching does not offer any guarantee of success.
  • A fundamental part of our relationship are the Core Values of Mutual Confidence, Mutual Trust and Mutual Respect. You understand and agree that if there is a breakdown in any of these core values, I reserve the right to terminate our agreement forthwith.
  • I will refrain from unlawful discrimination in occupational activities, including age, race, gender orientation, ethnicity, sexual orientation, religion, national origin or disability.
  • I shall strive at all times to recognise any personal issues that may impair, conflict with or interfere with my coaching performance or our professional coaching relationship. I will promptly seek the relevant professional assistance and determine the action to be taken, including whether it is appropriate to suspend or terminate our coaching relationship whenever the facts and circumstances necessitate.

 

6. CONFLICTS OF INTEREST

As a coach, I seek to be conscious of any conflict or potential conflict of interest, openly disclose any such conflict and offer to remove myself when a conflict arises.

7. PROFESSIONAL CONDUCT 

 

  • I will speak ethically about what I know to be true about the potential value of the coaching process or of me as a coach.
  • I will carefully explain and strive to ensure that, during our introductory call, you understand the nature of coaching, the nature and limits of confidentiality, financial arrangements, and any other terms of the coaching agreement.

 

8. COMPLIMENTARY BONUSES

Wholly at my discretion, and only during the term of this agreement, you may receive complimentary access to A ONE HOUR COACHING SESSION (if you have qualified) and GROUP VIP DAY. You understand and agree that I reserve the right to withhold or cancel this bonus at any time and without notice and without having to give a reason. Complimentary bonuses are goodwill gestures meant to enhance the coach/client experience and to broaden the horizon for the client and have no commercial or monetary value for the purposes of our agreement.

9. MISUNDERSTANDINGS

 

  • An important part of our coaching relationship is the coach’s role in providing challenges and encouraging the client to push herself.  However, this must always be done sensitively and appropriately for the individual client.  If I say or do something that upsets you or does not feel right, please let me know.  I want to provide you with the service and support you need and believe that honesty and trust are critical for our relationship to grow.  
  • I want this to be an open  and safe place for you to come  with confidence, and I ask that you let me know if there  is ever anything that you are concerned about  in our work together so that I can do what is necessary for you to be satisfied and happy.

 

10. GUARANTEES 

You recognise that TIYD will always have your best interests at heart and that with hard work and an open mind, you can make life-changing strides in your life towards your goals. However, as with anything in life, there are no guarantees and your success is dependent on your efforts outside of The Game Changer as well.

11. YOUR RESPONSIBILITIES

 

  • You understand that coaching is not advice-giving, psychotherapy or counselling. You agree to seek these or other professional services, if needed.
  • You are fully responsible for the decisions and actions you take regarding my life and affairs.
  • You agree to be mindful of your own well-being during the course of this coaching process.
  • You will in no way hold the coach liable or responsible for any actions you take during or after this coaching relationship.
  • You understand that the coach makes no guarantees or warranties, expressed or implied, about any results to be achieved.
  • You agree that, during the term of our agreement and at any time thereafter, you will not engage, directly or indirectly, in any communication, oral written or otherwise, with any person or entity; or through any media outlet which constitutes a derogatory or disparaging statement against me, This Is Your Dream (TIYD), any other member or any other third party.

 

12. TERMINATION

 

  • Either party may terminate the coaching relationship for any reason by providing the other party with a one-week written notice, which may be transmitted by email.
  • Notwithstanding the foregoing, you, the client, will not be relieved of any obligations to pay fees due to TIYD solely because of the termination of this agreement.
  • I, the coach, will be entitled to terminate this agreement forthwith, and without prior notice, in the event you commit a serious, fundamental breach of this agreement arising from, but not limited to, an irretrievable breakdown in one or more of the core values of mutual confidence, mutual trust and mutual respect.

 

13. REFUNDS

 

  • Wholly at my discretion, a refund may be made for a package within 30 days where the client has demonstrated they have implemented the work. Refunds in other circumstances will be considered on a case by case basis and may include situations where the coach has decided it would not be in the best interests of client and coach to continue with the coaching programme.
  • An administration fee of 10% will deducted from a refund to cover banking and overhead charges unless waived by agreement between coach and client.

 

14. CONFIDENTIALITY AND MUTUAL NON-DISCLOSURE

  •  You recognise that in the course of our work together you may divulge goals, future plans, business affairs, job information, personal and other such private information. I will not, at any time, either directly or indirectly, voluntarily use any such information for my own benefit or disclose this information to a third party.  I will not voluntarily disclose that we are in a coaching relationship without your expressed written permission.
  • In order to honour and protect my intellectual property, you expressly agree not to disclose or communicate any proprietary information about my practice, materials, or methods to any third party. 
  • We both agree to be bound by this mutual non-disclosure agreement during and after the termination of the coaching relationship.
  • Some sessions are conducted in groups, including teleconference groups.  You agree to maintain the confidentiality of all information communicated to you by other coaching clients and by me. It is understandable that progress is often enhanced when clients discuss their coaching relationship with trusted colleagues and friends.  You can have these discussions with trusted colleagues and friends, but you agree not to share any information which would allow others in the group to be identified.
  • The client should be aware that it is impossible to protect the confidentiality of client information which may be transmitted electronically, i.e., electronic mail and other information stored on computers connected to the internet, by cordless or mobile telephones and similar telecommunication and computer equipment. Therefore, it is agreed between us that unless you utilise encryption and other forms of security protection, you waive any action legal or otherwise against me and hold me harmless for any interception of your information resulting from the use of the above-mentioned equipment.
  • I will maintain, store and dispose of any records, including electronic files and communications, created during our coaching relationship in a manner that promotes confidentiality, security and privacy and complies with any applicable laws and agreements.

     

     

    15. AMENDMENT OR VARIATION

    • No amendment or variation of this agreement will be effective unless it is in writing and signed by each of us.

         

         

        16. SEVERABILITY

        • In the event that any clause or any part of this agreement is unenforceable, the remaining terms and conditions of this settlement agreement shall remain fully enforceable.

             

             

            17. COPYRIGHT NOTICE 

            • Copyright © THIS IS YOUR DREAM LTD 2017

              • We THIS IS YOUR DREAM LTD are the owners of all intellectual property rights in all materials provided to you or information shared with you at/in the coaching programme/event/materials (“materials”).
              • The materials are protected by copyright laws and treaties around the world. Where we are legally able to do so, we grant you a worldwide, non-exclusive, royalty-free, revocable licence to use the materials for your own purposes only. You may not reproduce in any format or share or disclose to any person any part (or all of) the materials without our prior written consent. 
              • Other than the above, we do not grant you any other rights in relation to the materials and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public any or all of the materials (in any form or media) without our prior written permission. You may not without our prior written consent make any audio or visual recordings of any part of the coaching programme/event/materials. 
              • We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using the materials. You could also be ordered to pay our legal costs.  

                 

                 

                18. DISCLAIMER

                 

                • You agree that you are participating in the coaching programme/event at your own risk and that we shall not be liable under any circumstances for any matter arising out of your participation (other than for matters for which we are not legally able to exclude or limit liability). 
                • Due to the nature of coaching, we do not guarantee any particular result. We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

                     

                     

                    19. DISPUTE RESOLUTION

                    • In the event of a dispute or claim arising out of or relating to this agreement, it is agreed between us that it shall be settled by arbitration by an accredited individual or organisation with an arbitrator whom we mutually agree upon; and the arbitration may occur by telephone. The decision of the Arbitrator shall be final and binding on both parties.

                         

                         

                        20. APPLICABLE LAW AND JURISDICTION

                        • This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales and the courts of England shall have exclusive jurisdiction.

                             

                             

                            21. ENTIRE AGREEMENT

                            This contract constitutes the entire agreement between the client and coach.

                            Your signature below, as the client, acknowledges that you have read the information contained in this agreement; and indicates your assent to the terms of this agreement; and signifies your assurance that you will abide by its terms and conditions and will honour them during our professional coaching relationship. The parties to this agreement will hold duplicate originals of this document which have been signed and dated by both parties.

                                   

                                   

                                  WP Feedback

                                  Dive straight into the feedback!
                                  Login below and you can start commenting using your own user instantly

                                  Get notified when the new episodes are out!

                                  Subscribe to my email list and receive notifications when the new podcast episodes are released, as well as my amazing news and updates.

                                  You have Successfully Subscribed!